Refund Policy

Payments for Tervion software subscriptions and eligible credits are processed by our billing provider, which acts as the Merchant of Record.

Refunds may be processed through our billing provider.

Refunds are available within 14 days of subscription purchase.

Each account can receive only one refund under this policy.

Refunds apply only to unused portions of subscriptions or unused credits.

If services were used, the used value may be deducted from the refund amount.

• Unused subscription period may be refundable
• Unused credits may be refundable
• Used subscription time can be deducted
• Consumed credits can be deducted

VAT and other taxes are non-refundable, except where required by applicable law.

Abuse of this policy may result in account suspension or refusal of future refunds.

Submit your request through your account subscription page or contact support.

We may ask for purchase details to verify eligibility.

This policy does not limit any mandatory rights you may have under applicable law.

For refund help, contact us at:

[email protected]